Tuition Fee, Payment, Refund & Academic Continuity Policy (2025)

Version 1.0 | Effective date: 18 December 2025 | Applies to: Executive Education, Certificate, Diploma and Custom Corporate Programs

This policy supersedes earlier “Tuition fee terms and conditions” documents and is intended to align KFBS administrative practice with contemporary expectations in 2025, including transparency, consumer fairness, and data‑protection obligations in India.

1. Purpose and scope

• To define the rules for tuition fees, payment schedules, late-payment actions, refunds, scholarships, and certification issuance at KFBS.
• To provide a clear, participant-friendly basis for enrolment in KFBS programmes and courses.
• This policy applies unless a specific programme brochure, offer letter, or corporate MoU explicitly states different terms (in which case the specific document prevails for that programme).

2. Definitions

• “Programme” means a structured learning offering leading to a KFBS Certificate or Diploma.
• “Course” means a unit/module that may be taken within a programme or as a standalone enrolment.
• “Commencement date” means the first scheduled teaching/learning session (in‑person or online) for the programme or course.
• “Tuition fee” means the programme or course fee payable to KFBS, exclusive of third‑party costs and personal expenses.
• “GST” refers to Goods and Services Tax as applicable under Indian law.

3. Fee structure and disclosure

• Tuition fees are determined prior to each academic year/intake and may vary by programme, cohort, delivery mode, and participant category.
• All official fee disclosures must be in writing (brochure, offer letter, email from authorised KFBS address, or invoice).
• Unless otherwise stated in writing, tuition fees do not include: application fees, assessment charges, exam re‑attempt fees, books, software subscriptions, travel, lodging, meals, printing, bank charges, or any third‑party certification charges.
• Where GST is applicable, KFBS will issue a tax invoice and collect GST at the prevailing statutory rate.

4. Admission confirmation and enrolment

• Admission/enrolment remains conditional until the first instalment (or full fee, where required) is received and the participant’s onboarding documentation is completed.
• KFBS may require identity and business verification details for administrative and compliance purposes (e.g., name, address, GSTIN for business sponsorship, and authorised signatory details for corporate billing).
• KFBS reserves the right to refuse or cancel enrolment where documentation is false, incomplete, or inconsistent with eligibility requirements.

5. Payment schedule and methods

• Payment deadlines are specified in the programme offer letter/invoice and must be honoured to retain a confirmed seat.
• Unless otherwise stated, fees are payable per term/semester or per programme milestone as defined by KFBS.
• KFBS may accept payments via bank transfer/NEFT/RTGS/IMPS, UPI, payment gateway, and cheque/demand draft (subject to clearance). Cash payments are discouraged and, where permitted, will follow applicable statutory limits and KFBS internal controls.
• Participants are responsible for all bank/payment gateway charges; KFBS must receive the net fee amount by the due date.
• Invoicing to employers/sponsors must be requested before the invoice is raised. Post‑facto changes to invoice details may be refused or may attract an administrative fee where permissible.

6. Late payment, holds, and academic suspension

• If tuition is not received by the due date, KFBS may place an administrative hold on LMS access, classroom access, assessments, and/or issuance of results until dues are cleared.
• Persistent non‑payment may result in academic suspension, removal from the cohort, and cancellation of enrolment, with refund (if any) governed by Section 10.
• KFBS may charge a late fee or interest for overdue amounts if stated in the offer letter/invoice or programme brochure.

7. Credit load, additional credits, and individual courses

• Where a programme is credit‑based, the standard annual load is defined in the programme structure (e.g., up to 60 credits per academic year, unless stated otherwise).
• An introductory/foundation module (up to 3 credits, where offered) may be included without additional tuition, unless the brochure states otherwise.
• If a participant registers for credits above the standard load, additional tuition may be levied per credit or per course, as communicated in writing prior to registration.
• Participants enrolled only in individual courses pay course‑specific fees or credit‑based fees as published for that intake.

8. Programme changes, deferment, and transfer

• Programme transfer requests are reviewed case‑by‑case and may require the participant to take supplementary modules; additional fees may apply.
• Deferment (deferral to a later cohort) is subject to seat availability, academic currency of content, and administrative approval. A deferment may carry an administrative fee and may be subject to revised tuition rates for the later cohort.
• Credit transfers/recognition of prior learning (RPL), where permitted, are evaluated by KFBS academic governance. Where significant credit is transferred, KFBS may reduce tuition proportionally or may require substitution with KFBS coursework; the applicable approach must be documented in writing.

9. Course completion and issuance of Certificate/Diploma

• A Certificate/Diploma is issued only after: (a) academic completion criteria are met (attendance/assessment requirements), and (b) all financial dues are cleared.
• KFBS may withhold results, transcripts, certificates, and alumni services until all outstanding amounts are paid.
• A faster study pace or early completion does not entitle the participant to a reduction or reimbursement of tuition unless explicitly stated in writing.

10. Cancellation, withdrawal, and refunds

Refunds are processed to the original payer account where feasible, after verifying identity and payment proof. Refunds do not include any interest and may exclude non‑refundable charges explicitly stated in the offer letter/brochure (e.g., application/assessment fees, bank/payment gateway charges).

10.1 Participant-initiated cancellation before commencement

• If a participant cancels in writing ≥ 15 calendar days before the commencement date: KFBS refunds 90% of tuition received (less non‑refundable charges, if any).
• If a participant cancels in writing 8–14 calendar days before commencement: KFBS refunds 75% of tuition received (less non‑refundable charges, if any).
• If a participant cancels in writing 1–7 calendar days before commencement: KFBS refunds 50% of tuition received (less non‑refundable charges, if any).

10.2 Withdrawal after commencement

• If withdrawal is requested after the commencement date, KFBS generally does not refund tuition for delivered sessions and reserved cohort resources.
• Where a programme is delivered over multiple blocks/terms, KFBS may, at its discretion and based on documented circumstances, consider a pro‑rata credit for the *undelivered* portion. Any such adjustment must be documented in writing and is not automatic.

10.3 KFBS-initiated cancellation or schedule change

• If KFBS cancels a programme/course before commencement, KFBS will offer the option of: (a) full refund of tuition received, or (b) transfer to an alternative cohort/programme.
• If a schedule, faculty line‑up, venue, or delivery mode changes (e.g., in‑person to online) due to operational or regulatory constraints, this is not treated as a cancellation, but participants will be notified promptly and reasonable alternatives may be offered where feasible.

10.4 Extenuating circumstances

• Refund exceptions may be considered when cancellation is caused by circumstances demonstrably beyond the participant’s control (e.g., visa/residence permit denial for international participants, serious medical emergency), subject to documentary proof and KFBS approval.
• Disciplinary expulsion, academic suspension due to misconduct, and voluntary leave of absence normally do not qualify for refunds.

11. Scholarships and financial aid

• Scholarships awarded by KFBS are applied as a tuition reduction and are valid only for the specified programme/intake stated in the scholarship communication.
• Scholarship continuation (where multi‑term) may require minimum academic performance and/or attendance (e.g., successful completion of at least 75% of registered courses in the first academic year).
• If a scholarship covers only part of the tuition, the participant must pay the remaining amount by the payment deadline.
• If a participant defers, changes programme, or breaches academic/disciplinary standards, the scholarship may be reduced or withdrawn as per the scholarship letter.

12. Participant responsibilities and compliance

• Participants must maintain accurate personal details and promptly notify KFBS of changes affecting billing (e.g., sponsor details, GSTIN, address). Changes generally apply prospectively and do not warrant retroactive adjustments.
• Participants must comply with KFBS academic integrity policies, code of conduct, and classroom/online platform norms.
• Any device, software, or internet connectivity requirements for online learning are the participant’s responsibility unless the programme contract states otherwise.

13. Data protection and communication

• KFBS processes participant data for admissions, academics, payments, compliance, alumni engagement, and service improvement, in accordance with applicable Indian data‑protection requirements in force in 2025.
• KFBS will use participant contact details for essential programme communications (e.g., schedules, learning access, invoices, results). Marketing communications will follow applicable consent and opt‑out practices.

14. Force majeure

• KFBS is not liable for failure or delay in performance where caused by events beyond reasonable control (e.g., natural disasters, government restrictions, public health emergencies, major network outages).
• In such cases, KFBS may reschedule sessions, change delivery mode, or provide alternative academic arrangements to protect learning continuity.

15. Grievance redressal and dispute resolution

• For fee/payment issues, write to the official tuition desk email listed below with invoice number, programme name, and proof of payment.
• KFBS will acknowledge complaints and endeavour to resolve them within a reasonable timeframe consistent with the nature of the issue.
• Unless otherwise agreed in a corporate MoU, disputes are subject to the jurisdiction of the competent courts where KFBS is headquartered.

16. Contact

For questions regarding tuition fees, payment, invoices, or refunds, contact:

tuitionfees@kfb-school.org